What can we help with?
Pick whichever channel suits you. For anything affecting your service, a ticket is always the fastest route.
Open a ticket
The official channel for any technical or billing issue. It leaves a record and it's the one we prioritise.
Open a ticket →Discord
For quick questions and for talking to other customers. Staff are in there most of the day.
Join the Discord →Knowledge base
Step-by-step guides for what we get asked most. Usually faster than waiting for a reply.
See the guides →Service status
Live incidents and scheduled maintenance, on a separate domain so it survives if something breaks.
See status →These guides solve most tickets
If your question is here, you'll have the answer right now instead of in a few minutes.
Getting started
Order, reach the panel and get your first server running.
Minecraft
Versions, modpacks, plugins, crossplay and the errors that stop a server from booting.
FiveM
txAdmin, frameworks, resources, database and the FXServer errors that keep a city offline.
Rust
Oxide and Carbon, plugins, custom maps, wipe schedules and server performance.
Arma Reforger
Scenarios, Bohemia Workshop mods, crossplay with Xbox, config files and joining problems.
DayZ
Workshop mods, community maps, the loot economy, persistence and the errors that wipe a server.
Sentrix Panel
Console, file manager, schedules, databases and subusers.
Account and billing
Payments, renewals, plan changes and cancellations.
Security and DDoS
Protecting your server, your account and your players.
Frequently asked questions
Yes. We publish the status of every node in the open, keep an independent status page and answer tickets around the clock. If something breaks, you'll see it on our status page before you have to ask.
Every service ships with layer 3–7 filtering at no extra cost and no cap on attacks. Mitigation is automatic: you don't have to open a ticket to turn it on.
By ticket and on Discord, every day of the year. There's no first-line bot: whoever answers can get into the node and fix the problem.
No, payments are non-refundable. You can cancel whenever you like and the server stays up until the end of the cycle you have already paid for. If something on our side is broken, tell us and we will fix it — but the way to try us with the least exposure is a single month, not a year.
Yes, and without losing data. Upgrades are instant and location changes are free — we move the files for you.
Still have a question?
Our team answers at any hour. You can also search the knowledge base.
All sorted?
Not a customer yet? There is no setup fee and no minimum term — start on a single month and see how it goes.